Facilities and property management across the UK
Hard FM, soft FM, compliance, reactive maintenance and commercial property management, plus refurbishment and construction projects. One accountable team: every issue gets a status, an owner and a next step.
- 1ReportedLocation, urgency and photos loggedLogged
- 2AcknowledgedA named owner is assignedWithin 24 working hours
- 3AttendedEmergencies 24/7 · other issues2 hours · 48 working hours
- 4UpdatedProgress shared until verified and closedWithin 72 hours
- 5Reported monthlyIncluded in your monthly reportMonthly
Shows our service commitments in action. Not a real job.
Services
Everything your building needs, managed in one place
Choose a service to see what is included, who does the work and how we report on it.
Hard FM
Building fabric, mechanical and electrical systems, planned preventive maintenance and repairs.
Hard FM servicesSoft FM
Cleaning, front-of-house and the day-to-day services occupiers notice, scoped to each property.
Soft FM servicesCompliance
Statutory inspections and certificates tracked, scheduled and evidenced so nothing lapses.
Compliance managementReactive maintenance
24/7 emergency attendance within 2 hours; non-emergency work within 48 working hours.
Reactive maintenanceProperty management
Inspections, rent collection into a designated client account, service charges and reporting.
Commercial property managementSectors
Offices, retail, mixed-use, industrial, leisure and student accommodation.
FM by sectorService commitments
Response times you can hold us to
The same standards apply wherever your property is in the UK, and you see them reported every month.
24/7, including nights, weekends and bank holidays.
Planned attendance for issues that are not emergencies.
Every reported issue is acknowledged with a named owner.
You are told what is happening until the job is closed.
Open issues, completed works, recurring defects and contractor performance.
How we work
Every issue has a status, an owner and a next step
A simple, visible process from the moment something is reported to the monthly report.
- 1
Capture
Logged with location, urgency and evidence such as photos or occupier reports.
- 2
Assign
A named owner allocates it to our own team or a suitable specialist subcontractor.
- 3
Attend
Emergencies within 2 hours, 24/7; other issues within 48 working hours.
- 4
Verify & close
Work is checked before closing, so "attended" is never confused with "fixed".
- 5
Report
Monthly reporting, with work orders and inspections available in your portal.
Sectors
Built around how your property is used
Each property type puts different pressure on facilities management. We set priorities around trading hours, residents and operations.
- Offices
- Retail
- Mixed-use
- Industrial & warehouse
- Leisure
- Student accommodation
Refurbishment
Refurbishment that keeps the building working
We coordinate refurbishment from planning and design through contractors, site communication, snagging and handover. Because we also manage buildings, we plan every project around how it will run afterwards.
Smart building retrofit
Upgrading existing buildings with modern controls, sensors and building systems.
Office refurbishment
Workplace upgrades planned around occupiers, so disruption to the business is kept to a minimum.
Change of use
Coordinating projects that convert a building to a new use, from early planning to handover.
Construction
Construction delivered to UK process
Depending on how your project is procured, we can act as principal contractor, management contractor, project manager, project coordinator or subcontractor. We work to the RIBA Plan of Work stages, CDM 2015 and JCT contract processes.
- Principal contractor
- Management contractor
- Project management
- Project coordination
- Subcontractor
Stage 0 · Strategic DefinitionThe client's need and the best way to meet it are agreed.
Stage 1 · Preparation and BriefingProject brief, feasibility, budget and programme are set.
Stage 2 · Concept DesignThe design concept is developed and checked against the brief.
Stage 3 · Spatial CoordinationArchitectural and engineering design is coordinated before detailed design.
Stage 4 · Technical DesignThe information needed to build is completed and contracts are prepared.
Stage 5 · Manufacturing and ConstructionWork on site, with health and safety, quality and progress managed and reported.
Stage 6 · HandoverThe building is handed over with its records, and the contract is concluded.
Stage 7 · UseThe building in operation. This is where our facilities management team can take over.
Stages 0 to 7 give everyone a shared map of the project, from strategic definition to the building in use.
Duties under the Construction (Design and Management) Regulations 2015, including the construction phase plan and the health and safety file at handover.
Contract administration that records valuations, variations and practical completion clearly.
Construction Portal coming soon.
Client portals
Your buildings and projects, one sign-in away
Existing clients can follow work, documents and reports online. Choose the portal for your service.
FM Portal
LiveFor facilities and property management clients.
- Work orders and PPM
- Compliance and inspections
- Service charge and monthly reporting
Refurbishment Portal
LiveFor refurbishment and change-of-use projects.
- Programme tracking and progress updates
- Site photos, risks and documents
- Client reporting
Construction Portal
Coming soonFor construction projects, organised around UK project stages.
- RIBA stages and key decisions
- Site diary and CDM health and safety records
- Variations and handover records
Homoon will never ask for your portal password by email. Always sign in from this page or by typing the portal address yourself.
We work in English and Chinese
Owners, occupiers and international or Chinese-owned businesses can deal with us in either language.
我们提供中英文服务，欢迎用中文与我们沟通。
Get started
Tell us about your property
Share the property type, its location and what you need under control, and we will reply with a practical next step.